IMPERIAL FLAME

Code 11 means No Ignition: the heater tried to light and never saw a flame. Code 12 means Flame Failure: it lit, then lost the flame. In Florida we see both after hurricane power outages, propane tank refills that ran low, and undersized gas lines on new tankless retrofits.

Homeowner-safe checks: confirm the gas valve under the unit is open, confirm your propane tank is above 20%, reset power for 30 seconds, and make sure the vent termination outside is not blocked by wasps, mulch or plants.

Pro checks: static and dynamic inlet pressure (LP 11–13 in. W.C., NG 5–7 in. W.C.) with every fixture open, igniter spark, gas solenoid, flame rod cleaning, and regulator lock-up. A pressure drop at full fire is the #1 cause of Code 12.

Next step: Still flashing? Book a $50 Live Video Diagnosis and a trained gas tech will walk you through it in 15 minutes, or snap your rating plate with our AI Camera Part-Number Scanner to order the exact flame rod or igniter.

E003 is Ignition Failure and E012 is Flame Loss. Both trace back to three things: gas supply, flame sensing, and air/venting.

Checklist: verify the gas type matches the unit (LP vs NG), measure inlet pressure at minimum and maximum fire, inspect and clean the flame rod, confirm the condensate drain is not backing up, and check PVC intake/exhaust for blockage or sagging.

Navien condensing units are sensitive to condensate trap blockage in humid Florida garages — a clogged trap is a frequent hidden cause of E012.

Next step: Use the AI Camera Part-Number Scanner to identify your Navien model and order parts, or book a $50 Live Video Diagnosis (credited toward parts if ordered within 48 hours).

Millivolt (standing pilot) fireplaces use a thermopile: it must make about 600–750 mV open circuit and hold roughly 350–450 mV with the valve energized. Low output, a dirty wall switch, or loose wires keep the burner off.

IPI (electronic) fireplaces use a control module, a flame sensor, and a 3V/6V battery pack or transformer. If the pilot lights but the burner never opens, clean the sensor, check the module ground, replace batteries, and test the main valve coil.

Never bypass a safety device. If you smell gas, stop and leave the house.

Next step: Shop thermopiles, thermocouples and Gen-3 IPI modules in our 18-Product Catalog, or get a trained tech on video for $50.

A 24kW unit typically covers a 2,000–3,000 sq ft Florida home with one or two central A/C systems using load management. 48kW-class units suit large homes, pool equipment, multiple A/Cs and electric ranges without shedding loads.

Fuel matters: on propane a 24kW unit can burn roughly 2–3+ gallons per hour under load, so a 500-gallon underground tank is a common pairing for multi-day outages. Gas line sizing and regulator capacity must match full-load BTU demand.

Install before hurricane season — permits, utility gas sign-off and tank placement take weeks. Our May 1st readiness campaign books installs in the spring.

Next step: Get a sizing review on a $50 Live Video Diagnosis and a quote for drop-shipped equipment plus a partnered licensed installer through ImperialFlame.com.

Guests book homes with photos that glow at night. Hammered copper and architectural concrete fire bowls on the pool deck, plus commercial brass gas tiki torches, are the highest-impact listing upgrades.

For Florida wind, choose bowls with wind-guard burners and electronic ignition, and torches with sealed flame heads. Pair every feature with an auto shutoff timer.

Use natural gas where available; otherwise size propane tanks and lines for the combined BTU load.

Next step: Browse the 36-In Hammered Copper Fire Bowl, 30-In Concrete Fire Bowl and Brass Tiki Torch in our 18-Product Catalog, or try them in your own backyard photo with the AI Visualizer.

Fire features left running all night waste propane, overheat finishes and create liability. A 60-minute commercial timer lockout shuts gas automatically and stops guests from bypassing it.

Managers report lower propane bills and fewer emergency calls after installing timers. Many insurers and HOAs look favorably on automatic shutoff controls.

The IMPERIAL FLAME $299 package includes the timer hardware and a partnered licensed installer quote.

Next step: Order the $299 60-Min Timer Lockout Package at ImperialFlame.com or book a $50 Live Video Diagnosis to check your existing fire pit first.

Inspectors often flag 'fireplace inoperable', 'pilot will not stay lit', or 'tankless error code'. These can delay a closing.

Our $99 48-Hour Rescue: a trained gas tech diagnoses the issue by recorded live video, we issue a written diagnostic report with part numbers, and we quote parts and a partnered licensed repair through IMPERIAL FLAME.

Realtors: send the inspection page and photos and we respond fast so your closing stays on track.

Next step: Start a $99 Closing Inspection Rescue at ImperialFlame.com or call 863-378-7681.

Linear electric: no gas, plugs in or hardwires, ideal for condos and rentals, adds ambiance with low heat.

3D water-vapor 'smoke' flame: the most realistic flame without combustion; great for condos and HOAs that ban gas.

Direct-vent gas: real flame and real heat, sealed combustion, requires a gas line and venting — best for single-family homes.

Next step: Compare the 40-In Water-Vapor, 50-In Smart Electric and 36-In Direct-Vent models in our 18-Product Catalog and preview them in your room with the AI Visualizer.

Florida natural gas utilities have offered cash-back rebates for qualifying gas tankless water heaters, ranges, dryers and new gas service. Amounts and rules change — always confirm the current program on your utility's website before buying.

Typical steps: confirm eligibility, buy a qualifying model, have it installed by a licensed contractor, then submit the invoice, model/serial number and photos within the deadline.

Keep your IMPERIAL FLAME invoice and diagnostic report — they contain the model and part numbers rebate forms ask for.

Next step: Use our Rebate Calculator on ImperialFlame.com and order a qualifying Rinnai or Navien tankless with a partnered installer quote.

Quarterly: clean burners and emitter screens, clear spider webs from orifices and pilot tubes, test ignition and thermocouples/flame sensors.

Annually: leak test all connections, verify regulator and supply pressure, inspect hoses, timers and shutoffs, and document everything for insurance.

Salt air and humidity corrode Florida equipment fast — scheduled maintenance prevents season-ending failures.

Next step: Ask for a IMPERIAL FLAME Annual Maintenance Contract ($1,200–$3,500/yr) at ImperialFlame.com or call 863-378-7681.